Ordering

How long does it take to process an order?
Can I reactivate an order that has been cancelled?
How do I change my MotorCityOutlet.com account login ID?
Is the MotorCityOutlet.com website secure? What type of security features are utilized to safeguard my information?
Does MotorCityOutlet.com sell or release my personal information?
I am experiencing trouble with my shopping cart. What can I do?
I can't view or login to the MotorCityOutlet.com website. What can I do?
What happens if an item is backordered?
What should I do if an item is missing from my order?
Can I pre-order a product that is not yet in stock?
Can I back order an item that is out-of-stock?
Can MotorCityOutlet.com customer support agents physically obtain a product and describe it to me?
I received an email indicating that a product is now in stock. But when I check the website, the product is out-of-stock. Why?
How do I use MotorCityOutlet.com's shopping cart?
Why does MotorCityOutlet.com place Quantity limit restrictions on some items?
What is the difference between www.motorcityoutlet.com and www.motorcityelectronics.com?
Does MotorCityOutlet.com accept phone, fax, email, chat or mail orders?
I didn't see an order confirmation page. Did my order go through?
I think I may have placed a duplicate order. What should I do now?
After I submit an order with MotorCityOutlet.com, how will I be advised of the order's progress?
How can I check my MotorCityOutlet.com order status online?
Can I add, change or remove items from my order after it has been submitted?
May I combine two separate orders to save on shipping costs?
How can I cancel my order?
How do I redeem my MotorCityOutlet.com gift certificate?
My gift certificate did not work online and my credit card was charged in full, What can I do?
How long after buying a Gift Certificate does it take for a Gift Certificate to be sent out?
Do MotorCityOutlet.com Gift Certificates expire?
Can I redeem a Gift Certificate toward a purchase that exceeds my Gift Certificate amount?
In what denominations can MotorCityOutlet.com Gift Certificates be purchased?
I lost my Gift Certificate Claim Code. What should I do?
I was dealing with a specific agent, and would like to use him again? How can I contact him directly?
I noticed some charges from your company that I did not make or authorize. What should I do?
What payment methods are allowed for international customers?
Can I place an international order online?
Do all shipping companies deliver to my home, front door, inside rooms?
Why do i have to give my phone number to place an order?
How do I make a payment with a wire transfer, electronic check or manual check?
What is Dimensional weight? How is weight calculated?
Why are the shipping dimensions indicated on your site different from what the manufacturer indicates?
Does MotorCityOutlet.com charge sales tax?
There are charges on my account different than the total of my order. What are they?
How many gift cards can be used per order?
How do refunds work on a gift card?

Contact

How do I contact MotorCityOutlet.com?
What information should I provide MotorCityOutlet.com when I call, email or fax?
How can I subscribe to MotorCityOutlet.com email and weekly specials?
How can I unsubscribe to MotorCityOutlet.com email and weekly specials?
I unsubscribed to MotorCityOutlet.com email already, why I still receive email from you?
Does MotorCityOutlet.com offer any technical support or advice?
Does MotorCityOutlet.com have a store where I can physically purchase my merchandise?
I was dealing with a specific agent, and would like to use him again? How can I contact him directly?
I would like a situation escalated, and would like to speak to a manager. How can I contact one?
Can I speak to the CEO or president of the company?
I sent an e-mail to MotorCityOutlet.com, and do not have a response. What should I do?

Payment

I returned an item but my PayPal account was not credited, what can I do?
Why is my order being held when the bank shows the charge was approved?
Do items qualify for rebate offers?
I sent in a check/ money order but my order has not been released. What should I do?
Why must MotorCityOutlet.com verify my shipping address?
What payment methods does MotorCityOutlet.com accept?
Does MotorCityOutlet.com charge sales tax?
Is MotorCityOutlet.com a secure website? What type of security features are utilized to safeguard my information?
I am a tax-exempt. How do I place an order with MotorCityOutlet.com without being charged for tax?
Why was my credit/debit card be declined when I know for certain that I have the funds available?
May I pay using a check or a money order?
I noticed some charges from your company that I did not make or authorize. What should I do?
What payment methods are allowed for international customers?
How do I make a payment with a wire transfer, electronic check or manual check?
There are charges on my account different than the total of my order. What are they?
How many gift cards can be used per order?

Products

My package shows delivered but I never received it, what can I do?
What is the standard return policy for MotorCityOutlet.com products?
Who provides the lifetime warranty coverage mentioned in some MotorCityOutlet.com item descriptions?
Does MotorCityOutlet.com offer a money-back guarantee?
Does MotorCityOutlet.com know the estimated time of arrival for out-of-stock merchandise?
Can MotorCityOutlet.com inform me if and when it will carry an item not currently sold on the website?
Do you Price Match?
The price of an item I purchased has dropped prior to shipment. Is it possible to get a refund of the difference?
Does MotorCityOutlet.com provide contact information for the manufacturers whose products they carry?
How can I obtain a price, stock or shipping quote from MotorCityOutlet.com?
Will MotorCityOutlet.com special order merchandise that is not currently listed on the website?
Where can I acquire more information on the products listed at MotorCityOutlet.com?
How do I acquire my serial number or unlock the codes for my software purchase?
My serial number/unlock code is not working. What should I do?
What if I would prefer to have the item shipped but I've already ordered the download?
I purchased downloadable software but have yet to receive my order confirmation email with the download instructions. What should I do?
I previously purchased a downloadable product and somehow lost it through reformatting or a similar occurrence. What recourse do I have?
I have questions about my rebate. Who do I contact?
Is it mandatory to have an RMA number in order to return a product to MotorCityOutlet.com?
How do I acquire a Return Merchandise Authorization number (RMA)?
What address should I send my return to?
May I exchange my RMA'd item for a different product?
How do I check the status of my RMA?
I am certain that my return was delivered to MotorCityOutlet.com, but it hasn't been marked as "received" on the RMA status page. Why?
Approximately how long does it take for MotorCityOutlet.com to process an RMA?
I just checked my order status online and the current status is "returned." What does this mean?
When and why are restocking fees applied? How much is deducted when a return is subject to a restocking fee?
Will MotorCityOutlet.com cross-ship replacement merchandise?
I received an email indicating that the item I RMA is no longer available or is backordered. What happens now?
What is dimensional weight? How is weight calculated?
Why are the shipping dimensions indicated on your site different from what the manufacturer indicates?

Shipping

Do all shipping companies deliver to my home, front door, inside rooms?
Can I place an international order online?
Why are the shipping dimensions indicated on your site different from what the manufacturer indicates?
What is dimensional weight? How is weight calculated?
What Is Econoship/UPS Basic?
How and where can I track my package?
After I submit an order with MotorCityOutlet.com, how can I check my order/shipping status?
I checked my order status online and was advised that my order was on hold. Why?
How do I get my tracking number?
My tracking number is not working. What should I do?
UPS has my package but they have not delivered it yet. Why?